BENEFITS:

• Amazing benefits package including medical insurance
• Pension
• Life assurance
• Bonus incentive
• 25 days plus BH
• Fantastic facilities including pay day pastries.
  Hours: 9am to 5pm, Monday to Friday with 2 days working from home
  Contract Type: Permanent
  Are you ready to take your career to the next level in the dynamic world of this exciting organisation?
  My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences! If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

• Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance.
• Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience.
• Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights.
• Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team.
• Compliance and Best practices: Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement.