Customer Service Manager at Interface Africa Recruitment

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service management, Team leadership, Salesforce, Order management, Reporting, Forecasting, Process improvement, S&OP, Communication skills, Excel, JDE, SAP, Cross-functional collaboration, Project delivery, Compliance, Mentoring

Industry

Textile Manufacturing

Description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise. Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets. Customer Service Manager - Minto Based Why us? Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040. We’re proud to share that Interface Australia is officially Great Place to Work® Certified! This recognition reflects our ongoing commitment to fostering a positive, inclusive, and supportive workplace where our people can thrive. Position Purpose We’re seeking an inspiring and hands-on Customer Service Manager to take ownership of the full customer journey — from the moment an order is placed to the moment it’s delivered (and beyond). In this role, you’ll coordinate production schedules with delivery deadlines, ensure orders are entered with absolute accuracy, respond to phone and email queries, manage returns and credits, and keep customers informed every step of the way. But you won’t just manage — you’ll lead. You’ll coach and develop a high-performing customer service team, introduce smarter ways of working, and provide valuable reporting and insights that improve both service and commercial results. Success in this role means delivering exceptional service in a fast-paced, customer-first environment where every interaction matters. You’ll collaborate closely with teams across sales, marketing, quality, purchasing, planning, production, finance, and distribution — becoming the vital link that keeps promises to customers and builds trust in our brand. If you’re ready to make an impact in a business where customer service is critical, we’d love to hear from you. Areas of Responsibility Maximise sales & cash flow through proactive order management and outbound selling Lead, mentor, and develop a team of seven Customer Service Representatives Ensure order accuracy, compliance checks, and on-time project deliveries Collaborate with Sales, Planning, Production, and Finance for seamless operations Prepare reports, forecasts, and insights to drive decision-making Build strong customer relationships and handle feedback proactively Improve processes and S&OP to exceed service and commercial goals Strengthen cross-functional relationships across the business Promote safety and ensure compliance with WHS standards Maintain high quality and environmental performance Qualifications and Experience Required Minimum 5 years’ experience in a similar role, including leading a team Experience using CRM systems, with a high level of competence in Salesforce Polished, professional demeanour with exceptional communication skills (oral & written) Proven success in a fast-paced, customer-focused environment Strong computer skills — JDE/SAP preferred Advanced Excel skills, including demonstrated use of complex functions Our Benefits You will be provided with competitive remuneration and an annual Bonus At INTERFACE, we provide parking on-site. Access to Employee Assistance program Salary Packaging options Fitness subsidy, health insurance discount, yearly flu shots and more You will be part of a diverse and vibrant team with an excellent culture. Help us lead industry to love the world. Apply today. #LI-CR1 Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest. At Interface, we believe that flooring is more than what you walk on. We help our customers create interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. As a global leader in modular flooring, we design and manufacture an integrated collection of carpet tiles and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. We’re designers, engineers, scientists, problem-solvers, dreamers, trailblazers and everything in between. Spread all over the world, we are one team with a shared vision and values. Image © Christopher Payne / Esto For us, sustainability is a journey. We're constantly working to improve the quality of our products and lessen the impact they have on human health and the environment. Design leads everything we do. Our team of designers continuously explores trends, textures, colors, and materials to ensure every pattern and detail is thoughtfully crafted.

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Responsibilities

The Customer Service Manager will lead a team of seven to oversee the full customer journey, ensuring order accuracy and timely delivery. They will also collaborate across departments to improve processes, drive commercial results, and provide actionable reporting.