ABOUT JORDAN ESSENTIALS

Jordan Essentials is a 25-year-old, USA-made, clean skincare and wellness company with a mission to make life healthier, happier, and more beautiful. We serve customers and independent sales consultants nationwide with exceptional products and personalized care. We are seeking a skilled and enthusiastic Customer Service Manager to lead our customer and consultant support team and ensure a world-class experience at every touchpoint.

POSITION SUMMARY

The Customer Service Manager oversees the overall customer and consultant experience, making high-level decisions that impact satisfaction, retention, and brand reputation. This role requires a mix of leadership, problem-solving, data analysis, and administrative expertise, along with a passion for building strong, positive relationships.

LEADERSHIP & EXPERIENCE MANAGEMENT

• Lead, coach, and inspire the Customer Service Team to deliver exceptional consultant and customer experiences.
• Establish and monitor performance metrics for service quality, responsiveness, and satisfaction.
• Handle escalated customer and consultant issues with professionalism and creative problem-solving.

QUALIFICATIONS

• 5+ years of experience as a Customer Service Manager or in a senior customer service leadership role.
• Professional training in customer service management or equivalent experience.
• Strong problem-solving skills with a calm, professional demeanor.
• High proficiency in Microsoft Excel and CRM systems.
• Experience in data auditing, reporting, and administrative management.
• Excellent written and verbal communication skills.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication and interpersonal skills.
• Proficiency in conflict resolution and negotiation techniques.
• Familiarity with inventory management processes is a plus.
• Ability to analyze data and generate reports on team performance.
• Experience in training and developing staff is preferred.
• Multilingual abilities are a plus.
  Call-To-ActionIf you’re passionate about delivering exceptional customer experiences and ready to make an impact with us at Jordan Essentials, we encourage you to apply today!
  Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience:

• Customer service: 5 years (Required)
• Customer Serivce Management: 5 years (Required)

Ability to Commute:

• Nixa, MO 65714 (Required)

Work Location: In perso