Customer service: Competent and empathetic response to customer inquiries about our products via email, telephone and other communication channels.
Customer service: Supporting our customers with orders, returns and individual requests throughout the entire customer journey.
Reputation management: Active maintenance and development of our brand reputation across all relevant channels (e.g., review platforms, social media, trust communities)
Monitoring: Continuous observation, collection and evaluation of customer feedback, reviews and online mentions, as well as the derivation of concrete measures to optimize our external perception.
Customer Care Excellence: Ensuring a positive customer experience throughout the entire customer journey – with a focus on sustainable customer loyalty and satisfaction
Escalation management: Professional handling of critical voices, complaints, or potential reputational risks
Teamwork: Close collaboration with internal departments such as marketing, product management, IT and design to holistically optimize the customer experience.
IDEALLY, YOU SHOULD BRING THESE:
Initial experience in customer care, review management or customer service
Confident handling of customers via telephone, email and other communication channels
Excellent communication skills, empathy, and a keen sense of tone and brand impact.
Teamwork skills and a high sense of responsibility in dealing with our brand reputation
THIS IS WHAT WE OFFER YOU:
Pleasant working atmosphere and a modernly equipped workplace
Flexible working time model with flextime and diverse design options
Home office options
Flat hierarchies and short decision-making processes with plenty of room for your own ideas
Further training and development opportunities, as well as the chance to develop professionally and personally.
An informal corporate culture based on mutual respect.
On top of that: JobRad, Edenred City, corporate benefits, employee discounts and regular team events.
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