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Customer Service Manager | Logistics | Luxury Brand at Prestige Talent

Dublin, County Dublin, Ireland -

Full Time

Start Date

Immediate

Expiry Date

21 Nov, 25

Salary

62000.0

Posted On

23 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Power Bi, International Trade

Industry

Outsourcing/Offshoring

Description

Responsibilities

Lead and inspire a diverse customer service team (12+ people), fostering a culture of high performance, empathy, and continuous improvement.
Ensure exceptional service delivery by driving customer engagement strategies that reflect the brand’s premium positioning and commitment to excellence.
Shape and evolve internal service procedures to meet the demands of a modern, global customer base across EMEA and beyond.
Oversee daily team workflow and market coverage, ensuring seamless communication, clarity of goals, and optimal resource alignment.
Recruit, onboard, and mentor talent, building a supportive and collaborative environment where individuals are encouraged to thrive.
Handle complex customer concerns with diplomacy and attention to detail, offering solutions aligned with both client satisfaction and business priorities.
Deliver accurate performance analytics and reporting, translating insights into actionable recommendations for leadership.
Act as a strategic connector between departments such as logistics, planning, sales, marketing, and finance to deliver a cohesive customer journey.
Manage third-party providers, ensuring service-level agreements are met and external relationships run smoothly.