CUSTOMER SERVICE MANAGER (M/F/D) at HELLA GmbH & Co. KGaA.

Lippstadt, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Strategy Implementation, Order Management, Order-to-Cash Process, Logistics Processes, Customer Communication, Claims Management, Service Portfolio Management, Stakeholder Management, Analytical Skills, SAP SD/LO, MS Office, English Fluency, German Fluency

Industry

Motor Vehicle Manufacturing

Description

CUSTOMER SERVICE MANAGER (M/F/D) Location Lippstadt, Germany FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024. YOUR TASKS As Customer Service Manager, you lead the Customer Service organization and ensure a smooth, efficient and customer‑centric Order‑to‑Cash process. In this strategic leadership role, you drive operational excellence, strengthen cross‑functional collaboration, and continuously improve service quality and efficiency. You serve as a key interface between customers, logistics, finance and internal stakeholders — always with a clear focus on performance, transparency, and customer satisfaction. Leadership & Strategy - Lead, develop, and coach the team, set & implement service strategy and drive continuous optimization of service quality and internal processes Order & Delivery Management - Oversee the end‑to‑end order management process to ensure accuracy and efficiency (incl. escalation authority) Customer Communication & Claims Leadership - Ensure high‑level customer communication in alignment with corporate standards Service Portfolio, Governance & Continuous Improvement - Define and manage the overall service portfolio of the Customer Service organization, consolidate system and tool requirements and coordinate team‑wide projects and ensure alignment of priorities YOUR QUALIFICATIONS Degree in Business Administration, Supply Chain Management, Logistics or equivalent Several years of professional experience in Customer Service, Sales Operations or Supply Chain — ideally in an industrial or automotive environment Proven leadership experience and strong coaching mindset Excellent understanding of Order‑to‑Cash and logistics processes Strong analytical, communication and stakeholder management skills Hands‑on mentality combined with strategic thinking Very good SAP (SD/LO) and MS Office skills Fluent English and German skills WHAT WE OFFER Mobile Working and flexible working time models Extensive career and further training opportunities Sports and health program HELLA in Motion as well as partner of the company fitness network WELLPASS Discounted Germany ticket for bus and train Free coffee and water, company restaurants and cafés Bicycle leasing and numerous employee benefits Company pension plan with HELLA allowance Family support: family service and advice on caring for relatives Employee events Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company. Hella stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity. Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req17911. HELLA GmbH & Co. KGaA Julia Otholt Rixbecker Str. 75 59552 Lippstadt

Responsibilities

The Customer Service Manager will lead the Customer Service organization, ensuring a smooth, efficient, and customer-centric Order-to-Cash process while driving operational excellence and continuous improvement of service quality. This role involves leading and coaching the team, overseeing end-to-end order management, managing customer communication and claims, and defining the service portfolio.