OVERVIEW

We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team. This role is essential in ensuring that our customers receive exceptional service and support. We are looking for a proactive and experienced Customer Service Manager to oversee a team of customer service agents and ensure high levels of customer satisfaction. The ideal candidate will combine hands-on customer service skills with leadership abilities to guide, mentor, and support the team. You will help resolve complex customer issues, monitor performance metrics, and support continuous improvement in service quality.

REQUIREMENTS

• Proven experience in a customer service management role or similar position.
• Strong leadership skills with the ability to motivate and develop a team.
• Proficient in analyzing data to drive decision-making processes.
• Experience in project management with the ability to handle multiple tasks simultaneously.
• Exceptional negotiation skills with a focus on achieving positive outcomes for both customers and the company.
• A commitment to providing outstanding customer service while maintaining professionalism at all times.
  Join our team as a Customer Service Manager where you can make a significant impact on our customers’ experiences while leading a dynamic group of professionals.
  Job Type: Full-time
  Pay: $65,000.00-$75,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Leadership: 1 year (required)

Location:

• Aurora, ON L4G 6X5 (preferred)

Work Location: In perso

• Lead and supervise the customer service team, providing guidance and support to ensure high-quality service delivery.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Communicate effectively with customers to address inquiries, resolve issues, and negotiate solutions.
• Manage projects related to customer service initiatives, ensuring timely execution and alignment with company goals.
• Train and mentor team members on best practices in customer service, communication, and problem-solving.
• Foster a positive team environment that encourages collaboration and continuous improvement.