Full job description

As a Customer Service Manager in the manufacturing industry, you'll oversee the day-to-day operations of the customer service team in Stockport. Your role will ensure efficient support to clients and help maintain smooth business operations.

Client Details

An organisation in the manufacturing industry based in Stockport. This role will be fully office based.

Description

• Supervise and support the customer service team (3 person team) to deliver a high standard of service.
• Monitor team performance and provide coaching where needed.
• Handle escalated customer queries and ensure timely resolutions.
• Coordinate with other departments to address customer needs effectively.
• Ensure accurate and efficient order processing and follow-up.
• Maintain records of customer interactions and feedback.
• Assist in developing and implementing customer service policies and procedures.
• Provide regular reports on team performance and customer satisfaction metrics.
• Conduct 1-1's with customer service team.

Profile

A successful Customer Service Manager should have:

• Experience in managing or leading a customer service team is essential.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in handling customer queries and conflict resolution.
• A proactive approach to improving processes and team performance.

Due to the urgent nature of this opportunity, we can only consider candidates who are available to start immediately and can commit to the full 3-month fixed-term contract.

If you're ready for your next challenge and can hit the ground running, we'd love to hear from you.

Job Offer

• £40,000 salary.
• Immediate start.
• Possibility of going perm.
• Free on-site parking.
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