Customer Service Manager

at  MSC CONSULTING S PTE LTD

Join our team as a Customer Service Manager and be at the forefront of delivering exceptional service and support to our valued customers. This role offers the chance to showcase your communication skills, problem-solving abilities, and dedication to customer satisfaction.
Key Responsibilities :
Act as the primary point of contact for existing customer inquiries, feedback, and concerns.
Respond promptly to customer inquiries via phone, email, or in-person meetings (site visit)
Maintenance Contract renewal / upgrade
Software license renewal
Upselling for existing customers
CRM case tracking
Managing existing customers’ support case status
Build and maintain positive relationships with customers through proactive communication and assistance. Routine sites visit.
Handle customer requests efficiently and effectively, ensuring prompt resolution and follow- up.
Assist in developing and implementing customer service policies and procedures.
Collaborate with internal teams to address customer needs and provide comprehensive solutions.
Assist in developing strategies to enhance the overall customer experience and satisfaction.
Keep detailed records of customer interactions and transactions for future reference.

REQUIREMENTS:

✅ At least 3 years and above of work experience
✅ Bachelor’s degree in business administration, marketing, or a related field preferred.
✅Excellent communication skills, both verbal and written.
✅Strong interpersonal skills with a customer-centric approach.
✅Ability to multitask and prioritize tasks in a fast-paced environment.
✅Problem-solving skills with a proactive attitude towards challenges.
✅Proficiency in using customer relationship management (CRM) software is a plus.
If you’re ready to take your passion for customer service to the next level, we want to hear from you! Don’t miss out on this exciting opportunity to join our team as a Account Manager . Apply now and embark on a rewarding journey with us!

Please refer the Job description for details