JOB DESCRIPTION

Mughal Driving School Ltd is a growing and reputable provider of driver education services in Derby. We are seeking a proactive and experienced Customer Service Manager to lead our front-office team and ensure high-quality learner and client support. The successful candidate will manage day-to-day operations, maintain service excellence, and support the wider business in driving student success and satisfaction.

REQUIREMENTS

• Experience in a supervisory or managerial customer service role
• Excellent communication, leadership, and organisational skills
• Familiarity with CRM systems and Microsoft Office
• High attention to detail and strong problem-solving ability
• Customer-focused with a positive and professional attitude
• Previous experience in an education or training business is desirable
  If you are passionate about delivering outstanding customer experiences and possess the necessary skills to lead a dynamic team, we encourage you to apply for this exciting opportunity as a Customer Service Manager.
  Job Types: Full-time, Permanent
  Pay: £31,000.00-£40,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: Mughal-CSM-202

• Lead and supervise the customer service team, ensuring effective communication and excellent learner experience.
• Develop and implement customer service policies and operational procedures.
• Monitor service performance, handling escalations and resolving complaints efficiently.
• Maintain accurate records and oversee CRM usage in line with GDPR and company policies.
• Organise and improve lesson booking, scheduling, and instructor coordination.
• Recruit, train, and support customer service staff, encouraging continuous development.
• Analyse customer feedback and prepare regular reports for management on trends and KPIs.
• Identify and implement service improvements and process enhancements.
• Work closely with the sales and admin teams to align service delivery with business goals.
• Represent the school in a professional manner in all client-facing interactions.
• Ensure compliance with health & safety and safeguarding policies where applicable.
• Support marketing efforts with feedback-based insight and client engagement strategies.