nsure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA
Successfully complete all required training and courses
Perform the work in accordance with instructions and directions issued by the GTAA
Act as a first point of contact for customer complaints/escalations and address as required.
Have an acceptable technical knowledge to work with automated processes
Always greet passengers with “Hello bonjour”
Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areas
Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/areas
Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers
Establish effective working relationships with other TSR’s and MO’s to ensure the availability of services consistent with passenger needs
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
Responsibilities
nsure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA
Successfully complete all required training and courses
Perform the work in accordance with instructions and directions issued by the GTAA
Act as a first point of contact for customer complaints/escalations and address as required.
Have an acceptable technical knowledge to work with automated processes
Always greet passengers with “Hello bonjour”
Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areas
Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/areas
Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers
Establish effective working relationships with other TSR’s and MO’s to ensure the availability of services consistent with passenger needs
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
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