As Customer Services Manager based in Munich, you will report to the Country Commercial Manager based in Berlin and support our 3 main clients: United airlines, Egypt Air and Saudi Airlines.

Your main missions are:

• Client Relationship Management: Build and maintain long-term relationships with airline clients, ensuring their needs are met and expectations exceeded.
• Business Proposal Development: Prepare and manage responses to tenders, including technical, financial, and legal aspects, in collaboration with the Inflight Commercial Manager and relevant teams.
• Service Agreement Management: Oversee the negotiation and finalization of service level agreements (SLAs) with clients and ensure they are adhered to.
• Contract Compliance: Ensure that all services provided align with the commercial agreements signed, including product quality and timely delivery.
• Internal Coordination: Act as a liaison between clients and internal operational teams to ensure smooth service delivery, providing necessary documentation and instructions.
• Client Communication: Maintain open lines of communication with clients, promptly addressing any issues or concerns and providing solutions.
• KPI Management: Monitor and report on financial KPIs and ensure alignment with contract requirements.
• Previous experience in commercial or customer services positions
• A previous experience related to airlines is appreciated
• English Fluent, German is a plus
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focused on compliance at all time
• Resilient to stressful situations
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality

• Excellent computers skills (Office Suite)

Please refer the Job description for details