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Customer Service Manager at OperationsArmy

California, California, USA -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 25

Salary

0.0

Posted On

10 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Jira, Customer Satisfaction, Slack

Industry

Outsourcing/Offshoring

Description

MUST-HAVE EXPERIENCE

2+ years managing customer service or support teams (SaaS or startup preferred)
Proven ability to scale support operations in a remote-first environment
Excellent communication and coaching skills
Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
Data-driven approach to performance and customer satisfaction

Responsibilities

ABOUT THE ROLE

Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You’ll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.