Due to continued growth, PayStream Accounting Services Limited have an opening for an experienced Customer Care Manager to join our Umbrella department at our Altrincham office.
We are looking for a driven and experienced Customer Service Manager who is able to manage teams of Customer Care Advisors in a harmonious, motivating manner whilst also meeting the critical delivery and service measure expected by our contractors.

REQUIREMENTS:

• Minimum grade C in Maths and English GCSE (or equivalent)
• Minimum of 2-3 years of management experience
• Passionate about customer service with previous experience of managing teams within a fast-paced customer service environment
• Experience in a telephony role
• Experience of working in a customer service-based role
• Strong problem solving and analytical skills
• Basic IT skills with the ability to learn and operate relevant computer systems

• Leading teams of Customer Care Advisors with the goal of customer service excellence at all times
• To develop and support our Customer Care Team Leaders
• Developing work processes and procedures
• Ensuring departmental SLAs are met
• Provide coaching, monthly 121s, recruitment and appraisals