Customer Service Manager - Plum Market Detroit at Plum Market

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Cash Handling, Communication, Problem-Solving, Organizational Skills, Training, Coaching, Flexibility, Dependability, Team Management, Service Standards, Policy Enforcement, Performance Monitoring, Escalated Customer Concerns, Transaction Management

Industry

Food and Beverage Services

Description

Join the Plum Market Foodservice Team – Where Passion for Food Meets Excellence! Plum Market is a fast-growing leader in the Food Service industry. We are dedicated to providing the finest selections of All Natural, Organic, Local, and Specialty ingredients, ensuring a high-quality experience for every Guest we serve. Our Food Service Team Members are at the heart of our operation, bringing a passion for exceptional food and hospitality. Whether preparing fresh meals, serving our Guests, or maintaining the highest food safety standards, we take pride in delivering outstanding quality and service every day. At Plum Market Food Service, we foster an inclusive and collaborative environment where Team Members are valued and supported. If you’re passionate about food, hospitality, and being part of a dynamic team, we’d love to have you apply! Why Work at Plum Market Food Service? Work life balance – Most shifts are Monday thru Friday. Hands-on Training – Gain valuable skills through our exceptional training programs. Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can advance in your career. Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family. 401(k) with Company Match – Available after just six months. Plum Market Food Service is more than just a workplace – it’s an opportunity to grow your passion for food and hospitality in a rewarding environment. Employment is contingent upon a successful background check. Ready to be part of something special? Apply today! Description: The Customer Service Manager is responsible for overseeing all front-end operations for the store, ensuring an efficient and seamless Customer checkout experience. This role supervises cashiers, providing leadership, direction, and support to maintain exceptional service standards. The Customer Service Manager also handles escalated Customer concerns, assists with complex transactions, and collaborates with other store departments to ensure smooth daily operations. Who you are: You are a confident and approachable leader who thrives in a Customer-focused environment. You are organized, adaptable, and skilled at managing multiple priorities at once. You lead by example, motivating your team to deliver outstanding service. You communicate clearly and respectfully with Customers, Team Members, and leadership. You are dependable, solutions-oriented, and committed to creating a positive checkout experience. What you will bring: Previous supervisory or leadership experience in retail, grocery, or hospitality preferred. Strong knowledge of cash handling, register operations, and customer service best practices. Excellent communication, problem-solving, and organizational skills. Ability to train, coach, and hold Team Members accountable to service standards and policies. Flexibility to work a variety of shifts including evenings, weekends, and holidays. Physical ability to stand and walk for up to 4 hours without a break. Ability to bend and stoop to grasp objects, lift up to 50 lbs. unassisted, and push/pull carts weighing up to 100 lbs. unassisted. What you will do: Oversee all front-end operations during assigned shifts, ensuring smooth and efficient Customer flow. Supervise cashiers by delegating tasks and monitoring performance. Provide training and coaching for new and existing Team Members. Handle escalated Customer concerns, transaction overrides, and complex purchases. Ensure accurate cash handling and adherence to all financial procedures. Write and manage weekly schedules to ensure proper staffing coverage. Enforce company policies and maintain high service and presentation standards. Hold Team Members accountable through consistent coaching and disciplinary actions when needed. Provide feedback to Leadership regarding team performance and staffing needs. Uphold Plum Market’s policies, safety standards, and commitment to outstanding Customer Service.

Responsibilities

The Customer Service Manager oversees all front-end operations, ensuring an efficient checkout experience. This role includes supervising cashiers, handling escalated customer concerns, and collaborating with other departments for smooth operations.