ABOUT US

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

JOB SUMMARY

Responsible for providing information in response to inquiries about processes, products, or services. Handles and resolve complaints and complex situations. Provides continuous improvement efforts in collaboration with campus customers and colleagues within the University regarding assigned area of expertise. Manages and routes service requests to the appropriate team for response using the university’s software, providing oversight through the completion of requests. Develops and implements training and quality assurance programs for new hires and experienced employees.

EDUCATIONAL REQUIREMENTS

Bachelor’s degree from an accredited institution of higher education in business or public administration, or related field or an equivalent combination of relevant education and/or experience

REQUIRED EXPERIENCE

Four (4) years of related experience

ADDITIONAL PREFERRED QUALIFICATIONS

GCPA (Georgia Certified Purchasing Associate)
GCPM (Georgia Certified Purchasing Manager) with Contract Administration

PREFERRED EDUCATIONAL QUALIFICATIONS

An advanced degree from an accredited institution of higher education in a related field

ABILITIES

Able to detect errors and inconsistencies
Able to handle multiple tasks or projects at one time meeting assigned deadlines in fast-paced team environment

KNOWLEDGE

Proficient knowledge of legal requirements pertaining to government contracts

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, SAP/ERP such as PeopleSoft)
Excellent reading and comprehension skills
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

1. Responsible for coordinating the appropriate review of contractual agreements and incoming requests for service for procurement and payment services.
2. Organizes and maintains a centralized repository of all contracts, MOU and agreements, including those executed between departments impacting facility-use
3. Coordinates with reviewers and other stakeholders regarding contract development, negotiations regarding terms and conditions, and drafting and revising changes as required
4. Act as the Contract Management System manager to provide access to Setup menus for users and configure rules, emails, fields, and variety of additional functions
5. Designs, implements and communicates standardized language and guidelines for contracts
6. Ensures relevant documentation accompanies contracts and that digital and hard copies are maintained according to guidelines
7. Identifies potential risks contract changes may pose to university
8. Examines and follow-ups on contract issues and oversees finalization and distribution of documents
9. Evaluates and makes recommendations on contractor requests for modifications or change orders
10. Reviews contracts, verifies accuracy and resolves discrepancies in line with governing rules, regulations and guide

KEY RESPONSIBILITIES: -

1. Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience in assigned area of expertise
2. Administers workflow related to service requests to include development of continuous improvement efforts, communication processes and templates
3. Monitors or responds to service requests using university applications to ensure timely responses based on Service Level Agreements
4. Establishes performance metrics for assigned area
5. Create reports, and dashboards related to assigned area and service requests
6. Develops and implements methods to record, assess, and analyze customer feedback
7. Compiles training guidelines, processes, and procedures
8. Develops and leads training and quality assurance programs for new hires and experienced employees
9. Collaborates with University Information Technology Services to ensure appropriate updates and system changes are processed
10. Works with network, system and other administrators to create database workarounds when needed