Customer Service Manager at Residential Elevators LLC

Tallahassee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Management, Team Leadership, Recruitment, Training, Policy Implementation, Performance Metrics, Customer Feedback Analysis, Issue Resolution, Quality Assurance, Collaboration, Budget Management, Reporting, Communication, Organizational Skills, Analytical Skills, Problem-Solving

Industry

Construction

Description

Description Key Responsibilities · Direct the day-to-day operations of the customer service call center. · Lead and manage a team of Customer Service Representatives. · Recruit, hire, train, and develop staff to deliver superior customer service. · Draft, implement, and enforce policies, procedures, and service standards. · Establish performance metrics and reporting systems; analyze customer feedback and trends. · Resolve escalated customer issues promptly and effectively. · Implement quality assurance programs and continuous training for new and tenured staff. · Collaborate with other departments to align customer service initiatives with company objectives. · Identify and recommend technology, process, or equipment improvements. · Develop and manage the customer service department budget. · Prepare reports and deliver insights to executive leadership. Requirements Qualifications · Minimum 3 years of management experience in an unscripted call center environment (required). · 5+ years of customer service leadership experience (preferred). · Prior leadership in a technical product industry with multi-state territories (preferred). · Bachelor’s degree preferred but not required. · Proficiency in Microsoft Office Suite and CRM systems (Salesforce strongly preferred). · Exceptional written and verbal communication skills. · Strong interpersonal, organizational, analytical, and problem-solving skills. · Ability to lead teams, manage performance, and drive service excellence. Work Location · This position is based at our Tallahassee, FL home office. · Candidates located in Leon County, FL; Wakulla County, FL; Grady County, GA; or Thomas County, GA will be given primary consideration. · Relocation assistance is not provided. Why Join Us? At Residential Elevators, you’ll be part of a team that values innovation, craftsmanship, and service. We provide opportunities for growth, a collaborative environment, and the chance to lead a department that directly impacts customer satisfaction and company success. Additional Information · Residential Elevators is a drug-free workplace. · We are an Equal Opportunity Employer

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Responsibilities

The Customer Service Manager will direct the daily operations of the call center and lead a team of representatives. They will also implement policies and procedures to enhance customer service quality and resolve escalated issues effectively.