Customer Service Manager (Route & Account Management) - New Berlin, WI at Compass Group

New Berlin, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

70000.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Route Management, Account Management, Customer Service, Sales Planning, Merchandising, Client Relationship Management, Operational Performance, Route Supervision, Retail Pricing, Communication Skills

Industry

Food and Beverage Services

Description

Salary: $59,000 - $70,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing day‑to‑day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations. The ideal candidate is customer‑focused, well‑organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance. Key Responsibilities: Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan). Coordinate efforts to improve the customer retention and client experience at the point of sale. Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue. Drive compliance to merchandising standards. Assess performance by location through audit reports (Quarterly District Evaluations). Customer facing + route supervision Preferred Qualifications: A Bachelor’s degree is preferred. Excellent communication skills required. Must be able to travel to client sites locally. Must be passionate about providing world class service to our clients and customers. Coffee / refreshment industry experience preferred. Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Req ID: 1535480 Canteen Leticia Pinon

Responsibilities

Oversee day-to-day operations and route drivers to ensure exceptional customer experience and product availability. Develop incremental sales plans and manage client relationships to drive retention and profitability.