JOB SUMMARY

We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will possess strong leadership skills and the ability to communicate effectively in both English and Spanish, or other languages, to ensure a high level of customer satisfaction. This role requires an individual who can analyse customer service metrics, manage team performance, and implement strategies for continuous improvement.

REQUIREMENTS

• Proven experience in a supervisory or managerial role within a customer service environment.
• Excellent communication skills in English
• Strong leadership abilities with a focus on team motivation and development.
• Ability to analyse data and metrics to inform decision-making processes.
• Exceptional problem-solving skills with a customer-centric approach.
• Proficient in using customer service software and tools.
• A positive attitude with the ability to thrive in a fast-paced environment.
  We encourage candidates who meet these qualifications to apply for this exciting opportunity to lead our customer service initiatives while fostering an environment of excellence and teamwork.
  Job Types: Full-time, Permanent
  Pay: £35,420.00-£40,222.79 per year

Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: In person
Application deadline: 12/07/2025
Reference ID: SKSS/CSM/0725
Expected start date: 15/07/202

• Supervise and mentor the customer service team to enhance performance and professional development.
• Manage daily operations of the customer service department, ensuring that all inquiries are handled efficiently and effectively.
• Analyse customer feedback and service metrics to identify trends and areas for improvement.
• Develop and implement training programmes for staff to improve service quality and customer engagement.
• Communicate with customers to resolve issues, providing exceptional service at all times.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Maintain up-to-date knowledge of products and services to provide accurate information to customers.