ABOUT US

SKG Services is a nationally renowned organisation with over 50 years of industry expertise. As a pioneer in premium soft facility management, we deliver world-class cleaning, security, and maintenance solutions across Australia. Our success is built on our people , skilled professionals committed to excellence and high-quality service delivery.

ABOUT THE ROLE

We are currently seeking a dynamic and experienced Customer Service Manager to join our team. In this pivotal role, you will manage a portfolio of multiple sites, ensuring exceptional client satisfaction and smooth operational delivery.
You will be the primary liaison between our clients, making sure that our high standards are consistently met while leading and supporting on-site cleaning teams.
This role will be primarily on the road, travelling from site to site.

KEY RESPONSIBILITIES

• Serve as the first point of contact for client communication, ensuring prompt and professional responses to all inquiries and concerns
• Build and maintain strong, lasting relationships with clients to understand and exceed their expectations
• Oversee daily operations of cleaning contracts, ensuring quality service and compliance with agreements
• Lead, mentor, and manage cleaning teams, including scheduling, performance monitoring, and training
• Conduct regular site inspections and audits to ensure adherence to service and safety standards
• Ensure compliance with WHS regulations and implement corrective actions as needed
• Manage rosters, supply orders, and service delivery timelines to meet client and operational requirements
• Liaise with suppliers for procurement and delivery of necessary materials
• Coordinate and manage additional or periodic cleaning services as required
• System compliance with accurate records of site performance, incident reports, and client feedback