Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
We are looking for a Customer Service Manager to develop the Customer Service team to meet present and future customer requirements.
The candidate will take care of the day-to-day activities in Local CS, ensuring that the required resources, competence and processes are in place to activate the current strategy, as well as ensuring good cooperation with Sales and Central CS, as well as all Specialist Centers and Desks.
The position reports to the Head of Customer Service.

Main responsibilities

• Take an active part to implement current Wilhelmsen Ships Service (WSS) strategies in Local CS
• To manage the day-to-day activities of the Local CS team, ensure Local CS has the required capacity
• To administrate the provision of professional support and advise to customers on the complete customer offer
• To administrate business growth and commercial mindset in Local CS
• Be part of the Sales Activity planning, provide input to Sales and take active part of the Local CS contribution
• Be an active member of the Sales team for the respective account portfolio
• Develop and maintain a performance-based culture and an environment for efficient work processes through implementation of best practices, streamlined processes and usage of appropriate IT tools etc
• To recruit and manage staff according to company values and strategy direction
• Responsible for performance assessment, coaching, training and development of Local CS
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way

What we are looking for

• Bachelor or similar degree in business related studies or at least 5 years of relevant work experience
• Good knowledge and experience from the marine industry
• Good team leadership skills with an ability to encourage high levels of performance & personal development
• Good negotiating and conflict resolution skills
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organization
• Excellent verbal communication and presentation skills with the ability to communicate on all levels
• Results oriented and ability to set targets and to monitor and drive performance of the team
• Fluent in English and French - both in writing and speaking

. Knowledge of Spanish will be a plus
What We Offer
This role provides a challenging opportunity to join a global team with exciting possibilities for personal and professional development. You’ll enhance your interpersonal skills through collaboration with colleagues from various cultures, areas, and business units.

What else we offer

• Hybrid working arrangement (3 days in office/2 days remote)
• Full time job
• Office in Genoa Campi
• Meal ticket
• International company culture

Sounds Interesting?
If you see yourself the right fit in this role, please let us know why you are our new Customer Service Manager. You can apply online through our career portal by creating a ‘Candidate Home’ account.
Do upload your CV complete with your expected salary and notice period.
Application Deadline: 30.06.2025
Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds, ethnicity, genders and beliefs to apply.

• Take an active part to implement current Wilhelmsen Ships Service (WSS) strategies in Local CS
• To manage the day-to-day activities of the Local CS team, ensure Local CS has the required capacity
• To administrate the provision of professional support and advise to customers on the complete customer offer
• To administrate business growth and commercial mindset in Local CS
• Be part of the Sales Activity planning, provide input to Sales and take active part of the Local CS contribution
• Be an active member of the Sales team for the respective account portfolio
• Develop and maintain a performance-based culture and an environment for efficient work processes through implementation of best practices, streamlined processes and usage of appropriate IT tools etc
• To recruit and manage staff according to company values and strategy direction
• Responsible for performance assessment, coaching, training and development of Local CS
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient wa