JOB OVERVIEW:

We are seeking a Customer Service Manager to lead our dynamic team in delivering exceptional service to our diverse customer base. The ideal candidate will possess strong communication skills, leadership abilities, and a passion for providing top-tier customer support.

QUALIFICATION

• Proficiency in English; fluency in Urdu or Punjabi is a bonus
• Previous experience in supervising and managing a customer service team
• Strong leadership skills with the ability to motivate and guide team members
• Excellent communication skills, both written and verbal
• Ability to analyse data and identify trends to drive continuous improvement

• Manage and supervise the customer service and operations team to ensure high levels of customer satisfaction
• Analyse customer service data to improve processes and enhance the overall customer experience
• Communicate with customers via various channels to address inquiries, complaints, and feedback -this includes social media platforms
• Oversee multilingual customer support initiatives to cater to a global clientele
• Develop and implement strategies to enhance customer service operations
• Lead by example, demonstrating effective problem-solving skills and conflict resolution techniques