Client Relations Officer - Permanent Position
Teqniq are looking to immediately recruit a bright , dynamic, resilient Customer Service Manager
As the first point of contact for the company, you’ll play a key role in delivering a positive and memorable customer experience. Our Customer Service Executives are at the forefront of the customer journey, ensuring high-quality, seamless support that consistently exceeds expectations.
This position requires a strong and inspiring leader who can support a dynamic and motivated team, including those in Administration, Negotiation, Registration, and Survey departments.

Key Duties and Responsibilities of the Customer Service Executive:

• Accurately maintaining client listings and promptly updating any changes to their status.
• Keeping the CRM system and internal databases current with relevant and accurate case information.
• Handling incoming calls for your team and managing overflow calls from other departments.
• Overseeing departmental email inboxes to ensure timely responses, or redirecting messages to the appropriate team members.
• Managing overflow client updates when negotiators are unavailable, including handling customer complaints in line with company procedures.
• Preparing and sending regular update emails or letters to clients.
• Performing general office administration tasks, including ensuring documents are saved and labeled correctly within client files.
• Sending scheduled client update communications throughout the appeal process.
• Leading and supervising staff within your department.
• Coordinating survey appointments between clients and our network of surveyors.
• Monitoring team workloads and ensuring efficient use of time and resources.

You may at times be required to support other departments, other than customer service, in an administrative capacity, during staff absence or busy periods to support the needs of the business.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bromsgrove B60 4DJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.

• Accurately maintaining client listings and promptly updating any changes to their status.
• Keeping the CRM system and internal databases current with relevant and accurate case information.
• Handling incoming calls for your team and managing overflow calls from other departments.
• Overseeing departmental email inboxes to ensure timely responses, or redirecting messages to the appropriate team members.
• Managing overflow client updates when negotiators are unavailable, including handling customer complaints in line with company procedures.
• Preparing and sending regular update emails or letters to clients.
• Performing general office administration tasks, including ensuring documents are saved and labeled correctly within client files.
• Sending scheduled client update communications throughout the appeal process.
• Leading and supervising staff within your department.
• Coordinating survey appointments between clients and our network of surveyors.
• Monitoring team workloads and ensuring efficient use of time and resources