Customer Service Manager - Toxicology at Abbott Pediatrics

Vale of White Horse, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Strategy, Team Leadership, Operational Efficiency, Regulatory Compliance, CRM Systems, Coaching, Continuous Improvement, Cross-Functional Collaboration, Service Delivery, Accountability, Problem Solving, Communication, Strategic Planning, Performance Metrics, Customer-Centric Mindset, Workflow Streamlining

Industry

Hospitals and Health Care

Description

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. The Opportunity Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. Our Toxicology Business, part of Abbott Rapid Diagnostics, is currently recruiting for a Customer Service Manager. The role would be based in our Abingdon (Oxfordshire) office. As Customer Service Manager, you will lead the customer services function, ensuring exceptional customer experiences while driving operational efficiency and supporting commercial performance. This role requires a strategic leader who can balance customer-centric initiatives with cost-effective processes and compliance, influencing cross-functional projects to deliver measurable improvements in satisfaction, loyalty, and sustainable business growth. This is a 2nd line leadership role that oversees a team of approximately 15 employees with 3 direct reports. What You’ll Do Lead and execute Customer Experience (CX) strategies to elevate service quality and satisfaction. Champion a customer-first mindset while ensuring operational discipline and regulatory compliance. Represent the voice of the customer in strategic discussions. Oversee daily operations to meet SLAs, KPIs, and cost targets. Drive initiatives to streamline workflows and enhance service delivery. Ensure compliance with all regulatory standards and internal policies. Inspire, coach, and develop a high-performing team of supervisors and representatives. Foster a culture of accountability, learning, and continuous improvement. Collaborate with Sales, Product, and Compliance teams to align service delivery with business goals. Perform other duties as needed to support team and organizational objectives Required qualifications/Profile Educated to degree level or equivalent work experience. Proven experience in managing customer service teams in a regulated, service-based business. Lead and motivate teams to achieve excellence. Strong background in customer experience strategy and execution. Demonstrated ability to lead and inspire teams to deliver exceptional service. Experience with CRM systems and customer service technologies. Understanding of regulatory compliance in customer operations Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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Responsibilities

Lead the customer services function to ensure exceptional customer experiences while driving operational efficiency. Oversee daily operations to meet service level agreements, key performance indicators, and cost targets.