U Value Insulation are one of Ireland’s leading family-owned distributors of building materials, specialising in insulation and drywall products, to the Irish and UK markets. Established over forty years ago, U Value has a history of servicing some of the largest Irish and British construction firms.
U Value is experiencing significant growth and is now seeking to add a new role of Customer Service Manager to strengthen the Irish Sales team. Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? We are seeking a skilled and dedicated Customer Service Manager to join our company and lead our customer service team. As a Customer Service Manager, you will play a vital role in ensuring customer satisfaction and building strong relationships with our clients.

REQUIREMENTS

• Proven experience positively influencing customer success within a company.
• Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Outstanding written and verbal communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Intact software desirable.
• Experience in the construction and building materials sector is beneficial but not essential.
• Adaptable, self-driven & team oriented.
• Must be confident, resilient and target driven.

• Build existing/new customer relationships to improve customer satisfaction, business retention and sales.
• Oversee and contribute to day-to-day operations of the customer service department, ensuring prompt and effective resolution of customer inquiries, concerns, and complaints via phone, email, or other communication channels.
• Day to day administrative duties including order processing.
• Manage a small team, providing guidance, coaching, and performance feedback to enhance skills and productivity.
• Support the growth of the business by establishing a best-in-class Service experience.
• Work collaboratively as part of the wider team, being the conduit from sales to service, always putting the customer at the heart of everything we do.
• Manage office budgets, track expenses, and maintain financial records.
• Attend regular team meetings and prepare reports on Customer Metrics for Senior Management.
• Build a strong network of industry & sector partners, installers, architects & builders to seek support for both business growth and retention.
• Complete customer Satisfaction Surveys and act on results for constant improvements.
• Continuously assess customer service processes and systems, identifying opportunities for improvement, implementing solutions to enhance efficiency and effectiveness.
• Effectively handle and resolve any customer complaints ensuring a positive resolution for our customers.
• Develop and implement efficient office policies and procedures to ensure smooth operations.