Customer Service Manager at Verso Technologies

Minnetrista, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Organizational Skills, Teamwork, Customer Focus, Training, Database Management, Order Processing, Complaint Handling, Time Management, Policy Compliance, Meeting Coordination, Cashiering, Product Handling, Positive Attitude

Industry

Description

Description Job Summary In this role, you will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. This is an excellent opportunity for someone looking to make an impact in customer relations and contribute to a positive experience for our community. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company’s database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Qualifications Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational skills with the ability to manage multiple tasks simultaneously Ability to work effectively both independently and as part of a team Positive attitude and a passion for helping customers Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day Benefits Summary for Full Time Medical, Dental, Vision, 401k, Employer Paid Life Insurance, Long Term & Short Term Disability, Hospital, Critical Illness, Accident, Paid Vacation, Paid Holidays and Sick & Safe Time Shift differentials for working Sundays & Holidays and 10% discount at any Mackenthun’s locations, referral bonuses, Dietitian services

Responsibilities

The Customer Service Manager will handle customer complaints and manage day-to-day customer service operations. They will work closely with internal departments to resolve customer concerns and ensure high-quality service delivery.