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Customer Service Manager at Vishay Precision Group
Modiin-Maccabim-Reut, Center District, Israel -
Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Organizational Skills, Customer Service Excellence, Order Management, Process Improvement, Performance Metrics, Escalation Management, Relationship Management, Supply Chain Alignment, Demand Planning, Logistics Coordination

Industry

electrical;Appliances;and Electronics Manufacturing

Description
Major Responsibilities Lead and develop the global customer service organization across multiple regions. Set clear goals, priorities, and performance expectations to drive service excellence and team performance. Oversee the global order-to-delivery process, ensuring efficient order management from order entry through delivery. Ensure accurate and timely processing of customer orders across all regions. Monitor service performance metrics and drive continuous improvement initiatives. Act as an escalation point for key customers and critical service issues, ensuring timely resolution and maintaining strong customer relationships. Ensure consistent service standards, processes, and best practices across global locations. Partner closely with Sales, Demand Planning, Operations, Supply Chain, and Logistics to align customer demand with operational capabilities. Identify opportunities to improve customer experience, streamline processes, and enhance operational efficiency. Requirements Main Requirements Bachelor’s degree in Business Administration, Supply Chain Management, or a related field – required. 5+ years of experience leading customer service teams, preferably in a global or multi-site environment. Proven experience managing teams across multiple regions or locations. Experience in an industrial or manufacturing environment – preferred. Strong leadership and organizational skills. Excellent command of English (written and spoken). Benefits null
Responsibilities
This role involves leading and developing the global customer service organization, setting performance expectations, and overseeing the entire global order-to-delivery process for efficient order management. The manager must also monitor service metrics, drive continuous improvement, and act as the primary escalation point for critical customer issues.