Customer Service Manager at Wegmans Food Markets

Town of West Seneca, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

23.25

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Problem Solving, Multi-tasking, Training, Feedback, Collaboration, Fast-paced Environment

Industry

Retail

Description

Location: 370 Orchard Park Road West Seneca, NY 14224 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Time Type: Full time Pay Range: $21.75 - $23.25 / hour Why Work Here Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of. Job Description: We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you! What will I do? Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications Customer service experience, preferably in a food service, grocery or retail setting Proven ability to multi-task and handle interruptions in a fast-paced environment Computer skills Preferred Qualifications Experience leading a team Ability to quickly learn and adapt to new situations and subject matters Who is Wegmans Food Markets? At Wegmans, we're all about helping people live healthier, better lives through exceptional food. We are a family-owned, values-based company with one simple promise: every day you get our best. And that starts with you! When you bring your authentic self to Wegmans, you help us live our mission every day. Our warm, friendly, energetic people create the memorable experience that our customers love—turning their grocery store into their happy place. WE are a food market where YOU make the difference. Join us to find the support you need to grow personally, express your individuality, and create change in your community.

Responsibilities

The Customer Service Manager will manage store operations, acting as a key leader and liaison among teams. They will also lead and develop a team of customer service employees, ensuring efficient operations and exceptional service.