Customer Service - Materials Planner at Ebco Inc

Elgin, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Order Processing, Forecast Management, Issue Resolution, Customer Requests, On-time Delivery Coordination, Customer Relationship Management, Phone Correspondence, Email Correspondence, Pricing, Availability, Emergency Order Entry, Backorder Status, Tracking/Shipping Information, EDI Management, Production Initiation

Industry

Design

Description

Description Job Overview The Customer Service - Materials Planner is responsible for data entry, entering customer orders and forecast on a weekly basis, resolving issues, facilitating customer requests, and coordinating on-time delivery. As a Customer Service - Materials Planner, you will be working independently as well as part of a team. This role will build and maintain a win-win relationship with customer contacts through both phone and email correspondence and solve day-to-day issues. Essential Functions This job will be expected to complete the following functions. This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only. Review, process, and monitor customer orders and forecasts for assigned customers Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information Manage all ongoing business matters for assigned customer accounts Provide world class customer service to exceed customer expectations Resolve customer complaints verbally and electronically via email Maintaining EDI feeds and connections for multiple customers Initiate and expedite production with supply chain team based on customer requirements Escalate customer issues to Quality Manager as needed Other duties as assigned Requirements (Education, Certifications, Knowledge, Skills, and Abilities): 5 years of relevant work experience, preferably with a focus on customer service Bachelor’s degree, preferred Experience with EDI Outstanding Interpersonal Skills Strong Written and Verbal Skills Required Strong problem-solving skills Self-starter with attention to detail and organizational skills Capable of Forming and Maintaining Relationships with Customers Proficiency in Microsoft Office Suite and strong knowledge of Excel Strong Understanding of Global Supply Chain, including ocean and air shipments Knowledge of Microsoft Great Plains Software, preferred

Responsibilities

The Customer Service - Materials Planner is responsible for data entry, entering customer orders and forecasts weekly, resolving issues, and coordinating on-time delivery for assigned customers. This role involves building win-win relationships through phone and email while managing ongoing business matters and resolving complaints.