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Customer Service-Medical Billing Department at Bayview Physicians Group
Chesapeake, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Medical Billing, Answering Phones, Payment Processing, Data Entry, Electronic Health Record Navigation, Conflict Resolution, Accounts Receivable, Effective Communication, Teamwork, Positive Attitude, Office Equipment Operation

Industry

Hospitals and Health Care

Description
Customer Service- Medical Billing Department Bayview Physicians Group Job Type Full-time Full Job Description Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full-time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate. Duties & Responsibilities: Answer multi-line phones Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills Take payments over the phone Update patient information and data entry Review patient balance due accounts Navigate in the Electronic Health Record Resolve patient concerns or disputes regarding their bill Work Accounts Receivable Qualifications: General customer service experience Ability to communicate effectively orally and in writing. Excellent telephone skills. Must demonstrate the ability to work as a team. Must demonstrate a positive attitude, and helpful demeanor. General knowledge of standard office equipment such as computers, fax machine, photo copier, etc. General medical office experience a plus Education and/or Experience: Minimum of 1-year previous customer service experience Call center experience a plus Previous medical front desk experience a plus Organization is willing to train the right candidate
Responsibilities
The primary duties involve managing patient interactions via multi-line phones, addressing billing questions, processing payments, and updating patient information within the system. This role also requires reviewing accounts receivable and resolving patient disputes concerning their bills.