Sign up to Y-Axis Job Site

Sign up with

Please choose a username.

Use this as Whatsapp number

I accept the Terms & Conditions

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service at MOVA

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Issue Resolution, Communication, Troubleshooting, Problem Solving, Technical Support, Follow Up, Customer Satisfaction

Industry

Measuring and Control Instrument Manufacturing

Description

Key Responsibilities Customer Support & Issue Resolution - Handle customer enquiries via phone, WhatsApp, email, live chat, and in -person channels when required. - Provide accurate information regarding products, services, promotions, and processes. - Respond promptly and professionally to customer complaints, enquiries, and requests. - Troubleshoot basic service or technical issues and escalate complex cases to relevant teams. - Follow up on open cases to ensure timely and satisfactory resolution. - Consistently meet or exceed customer satisfaction standards.

Responsibilities

The role involves handling customer inquiries through various channels and providing accurate information about products and services. Additionally, it includes troubleshooting issues and ensuring timely resolution of customer complaints.