Job Title: Apps Quality Evaluation Representative
Contract: Full-time 40 hours per week, 12 months contract (with view to extension)
Position: Customer Service
Location: Dublin 3
You should have an interest in protecting and improving the user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy compliant. If you are required to work a night shift as part of this , you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.
Perform a wide variety of application policy reviews.
Act on violating apps.
Master policy knowledge to ensure high quality app reviews.

SKILLS & EXPERIENCE

• Excellent comprehension, communication, and Spanish language skills
• Preferred Bachelor’s Degree in any field.
• Should clear basic English language proficiency test.
• Computer savvy, technologically capable – especially web browsers, and data entry skills (Able to run virus and spyware scans).
• Ability to read and interpret text requests accurately.
• Proactive with a strong work ethic.
• Adaptable to learning new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus.
• Ability to work in a fast-paced deadline driven environment.
• Ability to manage a team of multi-cultural analysts in a fast-paced environment.
• Ability to keep up to date with knowledge of current affairs (specifically American culture).
• Should be able to navigate, search and download apps from client play store on the appropriate devices including experience using and downloading Android-based apps.
• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Ability to work differing rotations/shifts and non-standard work hours
• Commitment to quality, efficiency, and effectiveness
• Must be over 18 years of age

KEY RESPONSIBILITIES

Review the apps in given time in accordance to the policies set by the client.
Maintain optimum utilisation during a working shift.
Perform high quality reviews.
Maintain the turnaround time on app reviews.
Should be up to date on the policy changes.
Be a team player.
Provide reverse feedback on policies and apps.
Work in a 24x7 environment, rotating.
Take quality feedback and work on it..
Ability to escalate when needed according to the process.
Being able to keep their knowledge of current affairs up to date, specifically American culture .
Should be able to navigate, search and download apps from the client play store on the appropriate devices.
Experience using and downloading Android based apps.
Depending on client demand and requirements, you will be asked to work agile and switch between different workflows as well as utilize the language skillset listed on your resume

ROLE-SPECIFIC SKILLS REQUIREMENTS

• Problem Solving & Escalation Management
• Customer Interaction
• Research Ability
• Attention To Detail
• Writing Composition
• Multi-tasking
• Call/Conversation Management