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Customer Service (Nightshift) at ReWorks Solutions
, , South Africa -
Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Call center operations, Inbound calls, Outbound calls, CRM management, EMR systems, Data entry, Record maintenance, Communication, Attention to detail, Organizational skills, Emergency response, Problem solving

Industry

Outsourcing and Offshoring Consulting

Description
Position: Call Centre Agent (Nightshift) Location: South Africa - Remote Full-Time, Night Shift (9pm-5am EST) Key Responsibilities Include: Providing exceptional customer service to clients during night hours Managing inbound and outbound calls efficiently Assisting with admissions and pre-admission processes Updating and maintaining client records in the CRM database Communicating timely and effectively with clients and internal teams Coordinating with referral sources and families regarding client needs Ensuring compliance with all company standards and procedures Addressing emergency situations swiftly and effectively Excellent verbal and written communication skills Proven experience in a call center environment Familiarity with CRM and EMR systems Strong attention to detail and organizational abilities Ability to work independently during night hours Reliable and adaptable to a dynamic work environment Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Responsibilities
The agent will provide exceptional customer service by managing inbound and outbound calls during night shifts. They are also responsible for maintaining client records in the CRM and coordinating client needs with referral sources and families.