Customer Service Officer, A10 Jalan Kg Baru Sungai Petani Branch MY at CIMB Group Malaysia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Literate, Attention To Detail, Strong Math Aptitude, Good Interpersonal Skills, Friendly And Polite, Honest, Able To Work Under Pressure, Fast-Paced Environment

Industry

Banking

Description

Administer account opening activitiesand provide authorization to transact and validate branch operation transactions in accordance with the Banks' rules and procedures JOB DESCRIPTION JOB TITLE CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH Grade Location Retail & Preferred Branch Reports to Branch Manager Other Reporting Relationships - Subordinates Job Purpose To administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures. KEY RESPONSIBILITIES Sales & Operational Function • To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. • To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. • To discharge duties instructed by ACSM/BM to serve business interests of the Bank. Additional role for CSD at SME Desk: • For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities. • To participate in promoting branch products and services through cross-selling activities. Customer Relationship • To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery • To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints Process & Compliance • To take accountability over Branch's compliance to the standard operationg procedures and to ensure regulatory requirements are met towards achieving operational excellence Operational Authority • To validate over-the-counter transactions on account oepning, cash and non-cash transactions according to advice slips or other negotiable documents • To approve rates, cash and check deposits up to authorized amount • To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff • To supervise staff in ensuring service and compliance standards are met Key performance Indicators Qualification *Note : The qualifications indicated are the ideal requirements for the position. Exceptions may apply to internally promoted staff based on performance 1. Diploma/Degree 2. Other Qualification Experience 3-5 years in relevant banking experience Education & Training (or equivalent) Skill/Compentencies *To be updated based on Compentency Model 1. Computer literate 2. Attention to detail and strong math aptitude 3. Good interpersonal skil-friendly and polite 4. Good personal attributes-honest and able to work under pressure in a fast-paced environment. SME DESK TALKLIST JOB TITLE CUSTOMER SERVICE OFFICER (CSO) (Retail/Preferred) Job Purpose To cross sell EB Products and services to business clients Sales & Operational Task 1. Handle business current account with e banking sign up/business FD 2. Handle remittacnce inquiries and application for business clients 3. Cross-sell EB financing package ie Enterprise Portfolio Guarantee, Biz property Plus and Quick Guarantee 4. Cross-sell CAW AND Plug and Pay 5. Handle Bulk cash recepit and withdrawal transaction 6. Handle insourcing Self Service Terminal Certification Compulsory to attend and complete SME Branch Certification Course

Responsibilities

The Customer Service Officer is responsible for administering account opening activities and validating branch operation transactions in accordance with the bank's rules and procedures. They also handle customer complaints and ensure compliance with operational standards.