Customer Service Officer at Alphabe Insight Inc

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

61000.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Client Satisfaction, Time Management, Multitasking, MS Office Suite, Discretion, Professionalism, Organization

Industry

Public Relations and Communications Services

Description

Company Description About Us At Reboot Staff, we specialize in building meaningful connections between innovative businesses and top-tier talent. Our mission is to empower professionals and organizations alike by providing tailored staffing solutions that drive growth, adaptability, and long-term success. Based in Washington, DC, we are a forward-thinking team committed to excellence, integrity, and results. Job Description Job Description We are seeking a Customer Service Officer to join our team in Washington, DC. The ideal candidate will play a key role in managing client interactions, resolving inquiries, and ensuring a high-quality customer experience. This position requires excellent communication, problem-solving abilities, and a proactive approach to client satisfaction. Responsibilities Handle customer inquiries via phone, email, and in-person with professionalism and efficiency. Resolve complaints and issues promptly while maintaining a positive client relationship. Collaborate with internal departments to provide accurate information and solutions. Document and track customer interactions to ensure follow-up and resolution. Identify opportunities to improve processes and enhance customer service standards. Uphold company values and represent Reboot Staff with integrity in all communications. Qualifications Qualifications Bachelor’s degree in Business Administration, Communications, or related field (preferred). Minimum of 2 years of customer service or client-facing experience. Strong written and verbal communication skills. Ability to handle sensitive situations with discretion and professionalism. Proficient in MS Office Suite and comfortable learning new systems. Highly organized with excellent time management and multitasking skills. Additional Information Benefits Competitive salary: $56,000 – $61,000 annually. Opportunities for professional growth and career advancement. Comprehensive training and development programs. Supportive team environment focused on long-term success. Full-time, on-site position in Washington, DC.

Responsibilities

The Customer Service Officer will manage client interactions, resolve inquiries, and ensure a high-quality customer experience. This role involves handling customer inquiries via various channels and collaborating with internal departments to provide accurate solutions.