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Customer Service Officer at Alphabe Insight Inc

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

60000.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Problem-Solving, Organizational Abilities, Professional Demeanor, Teamwork, Reliability, Accountability, Customer Support, Attention To Detail, Process Improvement, Client Satisfaction

Industry

Public Relations and Communications Services

Description

Company Description About Us At Catch Vibe Voice, we specialize in delivering exceptional communication experiences with a commitment to professionalism, precision, and client satisfaction. Our team thrives in an environment where collaboration, integrity, and excellence shape every interaction. We believe in creating a welcoming and supportive atmosphere for both our clients and employees, fostering growth and opportunity at every level. Job Description Job Description We are seeking a Customer Service Officer who embodies professionalism, clear communication, and a customer-first mindset. In this role, you will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring each interaction leaves a lasting positive impression. Responsibilities Provide courteous and efficient support to customers via phone, email, or other communication channels. Manage customer inquiries and complaints with professionalism and attention to detail. Coordinate with internal departments to ensure timely resolution of issues. Maintain accurate records of interactions and follow-up actions. Identify opportunities to improve processes and enhance the customer experience. Uphold company values and contribute to a positive, team-oriented environment. Qualifications Qualifications Excellent verbal and written communication skills. Strong problem-solving and organizational abilities. Professional demeanor and ability to manage multiple tasks effectively. High level of reliability, accountability, and teamwork. Proficiency in basic computer and office applications. Additional Information Benefits Competitive salary package ($50,000 – $60,000 annually). Opportunities for professional growth and internal advancement. Supportive and collaborative work culture. Comprehensive training and development programs. Health and wellness benefits.

Responsibilities

The Customer Service Officer will serve as the primary point of contact for clients, addressing inquiries and resolving issues. The role requires ensuring each interaction leaves a lasting positive impression.