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Customer Service Officer at Alphabe Insight Inc

Culver City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

56000.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving, Attention To Detail, CRM Systems, Microsoft Office Suite

Industry

Public Relations and Communications Services

Description

Company Description Chats Cloud Cover – About Us At Chats Cloud Cover, we are redefining how businesses communicate. Our company specializes in delivering seamless, technology-driven communication solutions that empower brands to connect efficiently and intelligently. We believe in innovation, teamwork, and continuous growth — both as a company and as individuals. Job Description Job Description We are seeking a Customer Service Officer to join our dedicated team in Culver City, CA. The ideal candidate will be responsible for managing client inquiries, providing accurate information, and ensuring each customer interaction reflects the high standards of Chats Cloud Cover. This position requires excellent communication skills, a professional demeanor, and a proactive approach to problem-solving. Responsibilities Handle inbound and outbound customer communications via phone, email, and chat. Provide timely and accurate information regarding company products and services. Resolve customer concerns with professionalism and efficiency. Maintain detailed records of customer interactions and transactions. Collaborate with internal teams to improve service delivery and client satisfaction. Uphold company policies and contribute to maintaining a positive brand image. Qualifications Qualifications High school diploma or equivalent; a bachelor’s degree is preferred. Minimum of 1–2 years of experience in customer service or client relations. Strong written and verbal communication skills. Excellent problem-solving abilities and attention to detail. Ability to manage multiple tasks in a fast-paced environment. Proficiency with CRM systems and Microsoft Office Suite. Additional Information Benefits Competitive annual salary ($51,000 – $56,000) Opportunities for professional growth and advancement Supportive and dynamic work environment Comprehensive training and development programs Full-time, on-site position

Responsibilities

The Customer Service Officer will handle inbound and outbound customer communications, providing accurate information and resolving concerns efficiently. This role requires maintaining detailed records and collaborating with internal teams to enhance service delivery.