Customer Service Officer at Alphabe Insight Inc

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

60000.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Problem Solving, Microsoft Office, CRM Systems, Multitasking, Time Management, Professionalism, Positive Attitude

Industry

Public Relations and Communications Services

Description

Company Description About Us – Beloform At Beloform, we specialize in delivering exceptional project solutions across diverse industries, combining strategic planning with seamless execution. Our team thrives on collaboration, innovation, and delivering value through well-managed, results-driven initiatives. Headquartered in Atlanta, GA, we support businesses in achieving excellence through structured project coordination, timely delivery, and operational efficiency. Job Description Job Description We are seeking a Customer Service Officer who will be the first point of contact for our clients, responsible for providing outstanding service, resolving inquiries, and ensuring a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional demeanor. Responsibilities Respond to customer inquiries via phone, email, and internal platforms in a timely and courteous manner Identify and resolve customer issues with accuracy and efficiency Maintain detailed and accurate records of customer interactions Escalate unresolved issues to the appropriate departments as needed Collaborate with internal teams to improve customer experience and operational processes Monitor and follow up on customer satisfaction levels Ensure compliance with company procedures and customer service standards Qualifications Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred Minimum of 1 year of experience in customer service or a related role Strong verbal and written communication skills Proficient in Microsoft Office Suite and basic CRM systems Ability to multitask, prioritize, and manage time effectively High level of professionalism and problem-solving ability Positive attitude and commitment to providing high-quality service Additional Information Benefits Competitive salary between $54,000 – $60,000 annually Professional development and training opportunities Clear pathways for career advancement and internal growth Supportive and team-oriented work environment Comprehensive health and wellness benefits package Paid time off and holidays Stable full-time schedule with no weekend shifts

Responsibilities

The Customer Service Officer will be the first point of contact for clients, providing outstanding service and resolving inquiries. This role includes maintaining records of customer interactions and collaborating with internal teams to enhance customer experience.