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Customer Service Officer at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

63000.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention to Detail, Problem-Solving, Organizational Skills, Multitasking, Customer-Oriented Mindset

Industry

Public Relations and Communications Services

Description

Company Description About Us At Next Coms Talk, we are redefining how businesses connect, communicate, and grow. Our mission is to empower organizations with innovative communication strategies and solutions that build lasting client relationships. With a collaborative team environment and a focus on professional excellence, we help our partners turn conversations into measurable growth. Job Description Job Description We are looking for a Customer Service Officer to join our dedicated support team. The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are addressed efficiently and with care. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving. Responsibilities Handle customer inquiries via phone and email in a professional and courteous manner. Provide accurate information about products, services, and company policies. Resolve customer concerns with empathy and efficiency. Maintain detailed records of interactions and follow up to ensure satisfaction. Collaborate with internal teams to improve service processes and client experience. Uphold company standards and contribute to a positive work environment. Qualifications Qualifications Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Professional demeanor and customer-oriented mindset. Problem-solving aptitude and ability to work independently or in a team. Proficiency in basic office software and customer management systems. Additional Information Benefits Competitive salary between $57,000 and $63,000 per year. Career growth opportunities within a supportive and innovative company. Comprehensive training and ongoing professional development. Health and wellness programs to support your overall well-being. Collaborative work culture that values respect, integrity, and excellence.

Responsibilities

The Customer Service Officer will handle customer inquiries via phone and email, providing accurate information and resolving concerns with empathy. They will maintain detailed records of interactions and collaborate with internal teams to enhance service processes.