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Customer Service Officer at Alphabe Insight Inc
Austin, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

52000.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal Communication, Written Communication, Customer Focus, Organizational Skills, Time Management, Problem Solving, Attention to Detail, Professionalism

Industry

Public Relations and Communications Services

Description
Company Description Beloform Craft is a growing company dedicated to delivering high-quality promotional solutions that strengthen brand presence and customer engagement. We pride ourselves on professionalism, collaboration, and continuous development, creating an environment where motivated individuals can grow and build long-term careers. Job Description We are seeking a dedicated and articulate Customer Service Officer to serve as a key point of contact between the company and our clients. This role is essential in ensuring clear communication, timely resolution of inquiries, and a consistently positive customer experience. The ideal candidate is organized, solution-oriented, and comfortable handling multiple interactions with professionalism and discretion. Responsibilities Respond to customer inquiries in a timely, accurate, and professional manner Provide clear information regarding services, processes, and next steps Resolve issues efficiently while maintaining a high standard of service Document interactions and maintain accurate records Coordinate with internal departments to ensure customer needs are met Uphold company standards, policies, and communication guidelines Qualifications Strong verbal and written communication skills Professional demeanor with a customer-focused mindset Excellent organizational and time-management abilities Ability to work independently and collaboratively Problem-solving skills with attention to detail Comfortable using standard office and customer management tools Additional Information Competitive salary ($49,000 – $52,000 per year) Growth opportunities within a stable and expanding company Supportive and professional work environment Ongoing skill development and internal training Consistent full-time schedule
Responsibilities
The Customer Service Officer will respond to customer inquiries and provide clear information regarding services and processes. They will also resolve issues efficiently while maintaining a high standard of service.