• 2024 Bodyshop Award Winner - Best Workplace (MSO)
• Permanent position, Monday to Friday - no weekends!
• Grow your career with our great team for the long term
  AMA Group is the leading provider in the Australian and New Zealand collision repair industry, offering a full spectrum of services—from collision repairs and parts supply to consumables and end-of-life vehicle recycling.
  With over 140 locations and a dedicated team of 3,200+ professionals, we specialise in repairing vehicles across all severity levels—from fast turnaround repairs on drivable vehicles to complex and prestige repairs. Our services support insured, private, and commercial customers alike.

THE OPPORTUNITY

We’re looking for passionate and customer-focused Customer Service Officers to join our team on a permanent basis at two of our AMA Locations

• AMA Collision Phillip (1 position)
• Gemini Mitchell (1 position)

As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs. Training will be provided.

• Permanent Position
• Monday to Friday, 40 hours per week
• Hours: 8:00 AM – 4:30 PM
• Training provided

ROLE RESPONSIBILITIES:

• Ensure a welcoming and customer-friendly environment
• Greet customers upon arrival and assist with inquiries
• Keep customers informed about the repair process and anticipated completion dates
• Follow up with customers to ensure satisfaction with the AMA experience
• Manage phone and email correspondence
• Support management with inventory control (parts, paint, consumables, etc.)
• Liaise with insurance providers regarding claims and repairs

As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs. Training will be provided.

• Permanent Position
• Monday to Friday, 40 hours per week
• Hours: 8:00 AM – 4:30 PM
• Training provide