Job no: 497251
Work type: Casual
Location: Perth CBD, Inner & Western Suburbs
Categories: Customer Service Officer

THE ROLE

As a Customer Service Officer within the Customer Service and Sales team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to all of Amana Living’s aged care services. This role is offered on a casual basis working from our Subiaco Corporate office.

KEY RESPONSIBILITIES

• Responding and assisting all incoming client enquiries (telephone or emails) regarding their Amana Living services, in a professional, timely, effective and efficient manner ensuring client satisfaction is maintained
• Redirecting incoming calls when required, to the most appropriate Client Service Manager or Coordinator to ensure a timely response
• Documenting accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system and redirecting to the appropriate team member as required
• Resolving or escalating customer complaints/concerns in a timely manner
• Working collaboratively with the scheduling team as part of the wider Amana Living team on a day-to-day basis