ABOUT NOOORA BEAUTY CONCIERGE:

Nooora is Dubai’s leading luxury at-home beauty and wellness service, delivering salon-quality treatments right to our clients’ doors. From nails and hair to facials, massages, and more, we pride ourselves on exceptional service and a seamless, premium customer experience. As we scale towards ambitious growth targets, we are looking for a Customer Service Assistant Manager to help us elevate our booking operations, drive sales, and lead our customer service team to excellence.

ROLE OVERVIEW:

As the Customer Service Assistant Manager, you will play a key role in managing our chat and booking operations, ensuring fast response times, high booking conversion, and flawless client satisfaction. Working closely with the Operations Manager, you’ll oversee daily performance, coach the CS team, and ensure every customer touchpoint reflects Nooora’s luxury service standards.

WHAT YOU’LL DO:

• Precisely manage and optimize appointment schedules, confirming bookings.
• Handling cancellations and making adjustments to ensure efficient use of salon resources
• Respond to client inquiries and requests received via email, messaging apps, and online platforms.
• Maintain accurate and up-to-date client records, service histories, and preferences in our salon management software.5. Assist the team with inventory requirements.