Job description
Agency Attorney-General’s Department Work unit Public Guardian and Trustee
Job title Customer Service Officer Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $88,297 - $92,687 Location Alice Springs
Position number 46150 RTF 315401 Closing 17/02/2025
Contact officer Peter Johnston, Team Leader Inquiry and Engagement on 1800 810 979 or
peter.johnston@nt.gov.au
About the agency https://pgt.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=315401

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Provide a high level of customer service and support across functions of the Public Guardian and Trustee. This includes
providing information relating to guardianship, financial and trust management, advance personal planning, estate
administration and will making/storage services.
Key duties and responsibilities
1. Engage with stakeholders and service providers, undertake inquiries and collect documented evidence for adult
guardianship applications the Guardianship of Adults Act 2016 .
2. Facilitate the Public Guardian and Trustee’s provision of information and detailed reports to the Northern Territory Civil
and Administrative Tribunal (NTCAT) including attend Hearings.
3. Assist in the administration of financial trusts and estates of deceased persons, including the identification of
beneficiaries and assets, realising, managing and liquidating assets and estate distribution.
4. Assist to develop legal documents including applications for guardianship, probate, letters of administration, wills,
Advanced Personal Plans and similar.
5. Respond positively to change, personal growth and improvement, act professionally and operate within the boundaries
of agreed policies and procedures.
Selection criteria
Essential
1. Knowledge and understanding of guardianship and trustee activities, including trust management, estate administration,
drafting wills and Advanced Personal Plans or able to learn this knowledge quickly.
2. Demonstrated experience working with legislative frameworks, policies and standards especially in the areas of
disability, seniors, aged care and or financial management.
3. Effective communication and negotiation skills to engage professionally with people from diverse backgrounds.
4. Handle customer interactions sensitively and tactfully. handle information confidentially and responsibly,
5. Demonstrated financial management, time management and organisational skills, including task prioritisation,
adaptability to changing demands and maintaining accurate records with attention to detail.
6. Able to conduct enquiries, analyse verbal and written information, effectively use computer systems such as Microsoft
Office products, trust accounting and/or client management and financial databases.
7. Excellent verbal and written communications skills including preparing complex formal reports.
8. Provide high level customer service and have a proven ability to build and sustain effective stakeholder relationships.
Desirable
1. Tertiary qualification in law, accounting, financial management, human services, business management or related field.
2. Certificate IV (Government) Investigation, Training and Assessment or another relevant expert field

Please refer the Job description for details