Customer Service Officer - Bank
Job Description:

WE MAKE HEALTH HAPPEN.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
The role of the customer service officer is to provide an excellent and qualitative service to existing and prospective patients. You will personalise the service you provide by understanding the reasons for seeking treatment to validating their suitability for such treatment. You will promote the benefits of Bupa Cromwell hospital’s products and services by assuring patients that they are in the hands of the most capable in the private healthcare industry. The role includes a high level of telephone and email communication dealing with both incoming and outgoing calls and emails.

KEY SKILLS / QUALIFICATIONS NEEDED FOR THIS ROLE:

• Proven sales and customer service skills from within the healthcare/insurance/financial services industry.
• Accuracy and attention to detail including excellent written and verbal communication skills.
• Participation in ideas generation and sales initiatives.
• Decision making skills.
• Strong background in effective relationship management both internally and externally.
• Competent in utilisation of MS Office including Word and Excel.
• Experience in calls and email handling within a contact centre / sales environment.
• Experience in managing customer queries and complaints.
• Can empathise with patients and assuage any anxiety in a confident and professional manner

Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension schem