Customer Service Officer at BGIS Careers

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

63000.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Experience, Operations Centre Experience, CMMS Systems, Microsoft Office, Attention To Detail, Prioritization, Professional Telephone Manner, Data Accuracy, Client Communication, Facilities Management, Work Order Logging, KPI Management, Keyboard Skills, Interpreting Requests, Liaison

Industry

Facilities Services

Description

Customer Service Officer – Adelaide CBD, SA Company: BGIS, National Operations Centre Employment Type: Full-Time, Permanent, Hybrid (3 days office / 2 days WFH) Salary: $63,000 plus Superannuation Location: Adelaide CBD – Close to Public Transport Other Information: Core Business Hours with Occasional Weekend and Evening Shifts 2 Positions Available! We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across healthcare, government, commercial, and retail sectors. We are committed to service excellence, safety, and fostering inclusive environments where people feel valued and supported. Purpose of the Role BGIS is seeking two experienced Customer Service Officers to join our National Operations Centre in Adelaide. Reporting to the Team Leader, you will be the first point of contact for clients, ensuring service requests are managed accurately, efficiently, and within KPI timeframes. This role is ideal for someone with strong call centre or operations centre experience who thrives in a structured, fast-paced environment and takes pride in delivering high-quality customer outcomes. You will bring a calm, professional phone manner, strong attention to detail, and the ability to interpret and action requests quickly while maintaining accuracy. Key Responsibilities Answer incoming client calls promptly (within 10 seconds KPI) Interpret and action requests within required timeframes Log work orders accurately using the CMMS Provide updates, reports, and information to clients and service providers Liaise with Facilities Managers and contractors to clarify technical matters Maintain accurate customer data and service records Ensure compliance with BGIS systems (QMS, OH&S, EMS) and relevant legislation Support KPI delivery and maintain high client satisfaction Education, Experience & Skills Essential: Previous experience in a Customer Service Centre or Operations Centre CEFR English proficiency level B2 or above Strong professional telephone manner (listening, empathy, clarity) Experience using CMMS systems and Microsoft Office (Word, Excel, Outlook) Strong keyboard skills with speed and accuracy Ability to manage pressure and prioritise effectively Desirable: Certificate IV in Customer Service Experience dispatching work in Facilities Management or trade environments Workplace Flexibility This role is based in Adelaide CBD within our National Operations Centre. The position operates on a hybrid model (3 days office / 2 days WFH). Core business hours apply, with occasional evening or weekend shifts. Why Join BGIS? Key Benefits Include: ✔ Spot recognition vouchers and $2,000 employee referral bonus ✔ Access to Flare for discounts across retailers, energy, utilities & more ✔ Fitness Passport for you and your family ✔ AFR Best Places to Work 2024 & 2025 ✔ Endorsed by WORK180 as an employer of choice for women ✔ Career progression through internal mobility and leadership programs ✔ 2 paid volunteer days annually ✔ Health & wellbeing programs including EAP support BGIS employs over 12,000 people worldwide and manages more than 50,000 diverse facilities. We are recognised for innovation, inclusion, and continuous improvement. How to Apply If you are a customer-focused professional who values teamwork, accountability, and service excellence, we would love to hear from you. BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds. Eligibility: Applicants must have full working rights in Australia. Apply Now Be part of a workplace that values collaboration, safety, sustainability, and innovation. Explore more opportunities at https://apac.bgis.com

Responsibilities

The Customer Service Officer will serve as the primary contact point for clients, ensuring service requests are managed accurately, efficiently, and within established Key Performance Indicator (KPI) timeframes. Key duties include promptly answering client calls, logging work orders via the CMMS, and providing necessary updates to clients and service providers.