Customer Service Officer

at  BlueScope

Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

THE OPPORTUNITY

BlueScope Distribution is looking for a Customer Service Officer to join the NSW Sales team based in either Albury, Granville or Tomago. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.
As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery.
With the support of an experienced team, you will be given every opportunity to further develop your career in customer service or sales with us here at BlueScope Australia. You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training.

WHAT WILL YOU DO?

As part of our NSW sales team, you will:

• interact with our customers over the phone and email managing quotes and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• nurture and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

• experience working in a customer service/sales environment
• high attention to detail and ability to complete multiple tasks simultaneously
• excellent communication and interpersonal skills
• confidence to resolve issues effectively and efficiently
• a proactive approach in building constructive and effective relationships
• basic knowledge with Microsoft office and a willingness to undergo relevant trainin