We have a fantastic opportunty to join our award-winning customer services team.
The post holder will act as the first point of call for students, staff, enquirers and visitors at the College and will demonstrate excellent customer care, communication and organisational skills.
You will be responsible for providing a warm, friendly, informative and efficient service by processing queries effectively and signposting appropriately. The post holder will be expected to work directly with students and visitors on reception or within the One Stop Shop or other student facing locations across the college.

EDUCATION & TRAINING

• GCSE 4-9 (A-c) or nationally recognised level 2 qualification in Maths or equivalent (e.g. CSE 1, O Level A-C)
• GCSE 4-9 (A-c) or nationally recognised level 2 qualification in English or equivalent (e.g. CSE 1, O Level A-C)
• Evidence of high level of keyboard/ word processing skills with good working knowledge of Word, Excel, and the use of the internet.

EXPERIENCE

• Experience of working in a busy customer services environment
  For the full job description and person specification please click here
  For an informal discussion about the role, please email recruit@bradfordcollege.ac.uk

• To ensure the team’s Key Performance Indicators are met and strive to exceed
• To respond to, track and monitor visitors, enquiries, requests and incidents
• To log and process lost property
• To ensure data collected is accurate, and GDPR compliant
• To issue temporary and replacement student id cards.
• To process and log visitors to the college using the visitor management software
• To utilise understanding of the current fees policy to ensure students are enrolled accurately and sign post enquiries to suitable advice and guidance teams for student financial support
• Take booking for meeting spaces (DHB ground floor)
• Wherever possible follow up queries to maximise conversions to application and/or enrolment.