Are you looking for a place to belong and help others find their way home? We’re looking for a Customer Service Officer tohelp make a difference every single day.

ABOUT YOU:

At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

For this role we are looking for individuals who have:

• Experience in a customer service or feedback handling role
• Experience in managing complex and sensitive issues
• Abilit to engage with other departments, colleagues and stakeholders to resolve customer concerns
• Experience in using data systems, processing data and updating records
• Excellent communication and interpersonal skills, empathetic and patient.
• Ability to work in a team as well as on own initiative
• Ability to prioritise work and deliver to tight deadlines

A basic DBS check will be obtained upon successful appointment of this role.

THE ROLE:

We are looking for a dedicated Customer Services Officer to join our team. In this role, you will oversee customer enquiries, ensuring first point resolution across all contact channels. You will provide guidance to customers and collaborate with colleagues to support patch delivery, taking ownership of key actions to facilitate our work. This position is crucial in helping us achieve high levels of customer satisfaction.
There is an expectation that the candidate will attend the office 5 days a week.
We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

• Act as the first point of contact, delivering prompt, courteous, and helpful support for all customer enquiries.
• Handle customer questions and concerns with care, ensuring effective resolutions and a high level of satisfaction.
• Work collaboratively with colleagues across departments to resolve issues efficiently and professionally.
• Maintain accurate and up-to-date records of customer interactions and outcomes.
• Provide clear guidance on housing management, tenancy and estate matters, rent enquiries, and other related topics.

For this role we are looking for individuals who have:

• Experience in a customer service or feedback handling role
• Experience in managing complex and sensitive issues
• Abilit to engage with other departments, colleagues and stakeholders to resolve customer concerns
• Experience in using data systems, processing data and updating records
• Excellent communication and interpersonal skills, empathetic and patient.
• Ability to work in a team as well as on own initiative
• Ability to prioritise work and deliver to tight deadline