At Brunelcare, we believe that everyone deserves a place to call home and a
community that truly cares. For over 80 years, we’ve been providing award-winning housing, care, and support for older people across the South West. Our
mission is simple: to enrich lives and build communities where residents feel
empowered, supported, and heard.
As we grow, we’re on the lookout for a Customer Service Officer to work within
our Housing Team, who has passion, drive, and heart to help us deliver
exceptional service and make a real difference to our residents.
Do you enjoy the challenges of working in a busy, diverse environment, working
with a variety of people? Do you enjoy providing outstanding customer service?
If so, we want to hear from you! Apply to join Brunelcare today and be #partofsomethingmore!

In this fast-paced and rewarding role, no two days are the same! You’ll be at the
heart of our housing team, acting as the friendly face and voice of Brunelcare.

Your role will include:

• Answering queries and offering efficient support to residents, colleagues and external contractors, over the phone, via email, and in person.
• Managing the report of complaints and concerns with empathy, ensuring every resident feels listened to, valued, and cared for.
• Logging and scheduling new repair and maintenance requests for our residents.
• Using our Housing Management System Civica (Cx) to record all interactions and schedule repair requests
• Working behind the scenes to keep everything running smoothly, from accurate record-keeping, to coordinating with our internal teams.
• Provide key administration duties for and on behalf of the Housing and Property Teams.
• Provide advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights.
• Ensure residents are aware of their responsibilities and our expectations under the tenancy agreement.
• Ensure we comply with our obligations in line with the tenancy agreement and our policies.
• Issuing of rent statements, payments cards, Direct debit/Standing order mandates to enable residents to pay their rent and service charges on time every time, promoting a positive payment culture.
• Coordinating all residents enquiries, ensuring the enquiries are passed on to relevant individuals, teams or departments for a response in a timely manner.